On 8/30/2012 3:43 PM, Yan wrote:
>
> Spirit has no customer service. If you are lucky to get someone on the
> phone, it will be someone in India. They only know two phrases: 1)
> Sorry about that. 2) There is nothing we can do. Their president is
> proud of the fact that the airline generated the largest percentage of
> complaints among US carriers. If Spirit cancels your flight a few
> hours prior to take off, they will refund your ticket price within 10
> days, give you $50 future travel certificate and let you figure out on
> your own how to get home, pay for day or two of extra lodging,
> expenses and so on. If you try to change your itinerary, they will be
> glad to charge you $150, which is typically more than the cost of the
> ticket.
> There is always price to pay for being cheap. Our cost was about $700
> to buy same day tickets from another airline and arrive 10 hours later
> than we originally planned. Just want everyone to be aware.
>
Sounds like United nee Continental.
