[vpFREE] Jean Scott's Frugal Vegas LVA BLOG - 28 JAN 2017

 

Jean Scott's Frugal Vegas LVA BLOG - 28 JAN 2017

Tax Help for Gamblers

http://jscott.lvablog.com/2017/01/28/tax-help-for-gamblers/

or

<a href="http://jscott.lvablog.com/2017/01/28/tax-help-for-gamblers/">
http://jscott.lvablog.com/2017/01/28/tax-help-for-gamblers/</a>

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Posted by: vpFREE3355 <vpfree3355@gmail.com>
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Re: [vpFREE] XVP -- rental cars

 

I've found that responding to surveys (for products or services I've actually used) takes relatively little time, but can have significant benefits. If I am dissatisfied with the product or service, and thoughtfully and politely express this, I am very often contacted for a follow-up by a customer service person. Often, this subsequent contact makes it possible to have the dissatisfaction resolved. This has worked with a number of different types of companies, including cruise lines, grocery chains, printing supply companies, etc. (note: this definitely EXCLUDES cable companies, or at least one particular cable company which I will not name FR_NT__R - you'll have to fill in the blanks)

Additionally, I've also found it extremely useful to respond when something is particularly good or an employee has gone above and beyond to provide excellent customer service. In one case I received an email back from a manager many levels up in a company when I took the trouble to send an email to a store manager praising a retail clerk for doing just that.

When the issue you have goes beyond the scope of a survey, or contacting customer service does not resolve the issue, then escalation is called for. I have never failed to get a response, usually one that ends up resolving the issue, when I've done this. But I stress that being polite and clearly stating the reason for your dissatisfaction will go much further toward bring about a favorable outcome.
 

Certainly the game is rigged. Don't let that stop you; if you don't bet, you can't win. -Lazarus Long

In theory, there is no difference between theory and practice. But, in practice, there is. -Yogi Berra

There is no such thing as luck. There is only adequate or inadequate preparation to cope with a statistical universe. -Robert Heinlein


From: "greeklandjohnny@aol.com [vpFREE]" <vpFREE@yahoogroups.com>
To: vpFREE@yahoogroups.com
Sent: Saturday, January 28, 2017 2:11 PM
Subject: [vpFREE] XVP -- rental cars

 
I have been critical of rental car companies on this group in the past but I also report when a rental car company does something right.
 
I rented from Thrifty for my last Las Vegas trip, 1/19 - 1/23. I got an intermediate vehicle from Thrifty for $100 and change, thanks to autoslash.com. When I picked up the vehicle and signed the paperwork, the price shown was $106 and change. Usually the estimate is off by $0.10 cents or less, which I attribute to rounding. This time it was $6 on a $100 amount and that bothered me. Not so much for the $6 but why should the cost be more than a couple of cents different?
 
I got a survey from Thrifty, filled it out, mentioned the billing issue and a couple other issues with the car. The local manager wrote back and after a couple of exchanges, he agreed to rent me a full sized car for my next 5 day trip for $10 a day plus fees. My original cost for the 5 day rental was $226. Autoslash got that down to $149. Even with taxes and fees, this new rate should be under $100.
 
I've been called naïve on this group for writing to companies to complain. I admit, sometimes it does no good at all. Other times, a modest effort results in a substantial gain.
 
So, replying to a survey sometimes is a waste of time and sometimes does some good. I believe writing to a company to complain about an issue does good even if the company ignores you. You at least know who the company in question views you as a customer and this can be valuable in the future.
 
 


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Posted by: GURU PERF <guruperf@att.net>
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Have you tried the highest rated email app?
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Re: [vpFREE] Update # 2 for Aspiration trip fiasco

 

I just give my host the airline, flights & times & he books those for both Diamond Aspirations & 7* trip

Sent from my iPad

On Jan 28, 2017, at 5:17 AM, slutoo@yahoo.com [vpFREE] <vpFREE@yahoogroups.com> wrote:

 

It depends on the host you are booking through whether they follow they rules of getting you to check and confirm before they finalize the tickets. We have "usually" have the chance to check them, but about 20% of the time we don't. One of our hosts is able to actually book them directly without going through that horribly run mess "Passport Travel". In those cases we get the right price and flights within hours of the request. When I have our Las Vegas Host book though, he sends the request (always exactly the flight numbers we want), it goes through the "let them sit in a pile for a week or two" travel agency. We've had flight costs go up as much as $500 a person waiting for them to book them.


Dave

__._,_.___
Posted by: Rebecca Kirk <becca9bec@yahoo.com>
Reply via web post • Reply to sender • Reply to group • Start a New Topic • Messages in this topic (6)
Have you tried the highest rated email app?
With 4.5 stars in iTunes, the Yahoo Mail app is the highest rated email app on the market. What are you waiting for? Now you can access all your inboxes (Gmail, Outlook, AOL and more) in one place. Never delete an email again with 1000GB of free cloud storage.

.

__,_._,___

[vpFREE] XVP -- rental cars

 

I have been critical of rental car companies on this group in the past but I also report when a rental car company does something right.
 
I rented from Thrifty for my last Las Vegas trip, 1/19 - 1/23. I got an intermediate vehicle from Thrifty for $100 and change, thanks to autoslash.com. When I picked up the vehicle and signed the paperwork, the price shown was $106 and change. Usually the estimate is off by $0.10 cents or less, which I attribute to rounding. This time it was $6 on a $100 amount and that bothered me. Not so much for the $6 but why should the cost be more than a couple of cents different?
 
I got a survey from Thrifty, filled it out, mentioned the billing issue and a couple other issues with the car. The local manager wrote back and after a couple of exchanges, he agreed to rent me a full sized car for my next 5 day trip for $10 a day plus fees. My original cost for the 5 day rental was $226. Autoslash got that down to $149. Even with taxes and fees, this new rate should be under $100.
 
I've been called naïve on this group for writing to companies to complain. I admit, sometimes it does no good at all. Other times, a modest effort results in a substantial gain.
 
So, replying to a survey sometimes is a waste of time and sometimes does some good. I believe writing to a company to complain about an issue does good even if the company ignores you. You at least know who the company in question views you as a customer and this can be valuable in the future.
 
 

__._,_.___
Posted by: greeklandjohnny@aol.com
Reply via web post • Reply to sender • Reply to group • Start a New Topic • Messages in this topic (27)
Have you tried the highest rated email app?
With 4.5 stars in iTunes, the Yahoo Mail app is the highest rated email app on the market. What are you waiting for? Now you can access all your inboxes (Gmail, Outlook, AOL and more) in one place. Never delete an email again with 1000GB of free cloud storage.

.

__,_._,___

Re: [vpFREE] Update # 2 for Aspiration trip fiasco

 

It depends on the host you are booking through whether they follow they rules of getting you to check and confirm before they finalize the tickets. We have "usually" have the chance to check them, but about 20% of the time we don't. One of our hosts is able to actually book them directly without going through that horribly run mess "Passport Travel". In those cases we get the right price and flights within hours of the request. When I have our Las Vegas Host book though, he sends the request (always exactly the flight numbers we want), it goes through the "let them sit in a pile for a week or two" travel agency. We've had flight costs go up as much as $500 a person waiting for them to book them.


Dave

__._,_.___
Posted by: slutoo@yahoo.com
Reply via web post • Reply to sender • Reply to group • Start a New Topic • Messages in this topic (5)
Have you tried the highest rated email app?
With 4.5 stars in iTunes, the Yahoo Mail app is the highest rated email app on the market. What are you waiting for? Now you can access all your inboxes (Gmail, Outlook, AOL and more) in one place. Never delete an email again with 1000GB of free cloud storage.

.

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