Re: [vpFREE] Re: Stations no-mails after Gaming complaint

 

Now is the right time to ask for a hearing. Station has already effectively 86d her (welcome to the club!) so ticking them off more is costless. And you want to notify them immediately to save the surveillance tapes. If they write over them, that hurts your case --- but if they're officially notified, they'll save them.


It's effectively a freeroll --- where it's possible she could win and she can't be hurt anymore


You mentioned she played in the high limit room. If this is a $20,000 or higher royal, there's certainly money to get help from a lawyer. They usually work on a contingency, so if she collects, they'll get 30% and she'll get 70% (or whatever the deal is. If she doesn't collect, she's not out any more. And a good attorney will tell her whether she has a decent case or not.


I don't know if Bob Nersesian is interested in cases like this, but I suggest your friend find out!


Bob






 
 


















 

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Posted by: Bob Dancer <BobDancerVP@hotmail.com>
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[vpFREE] Re: Stations no-mails after Gaming complaint

 

 
I use the touch screen and have had the following treatment:
 
At Rampart, if a card falls off the screen after I've touched it and hit enter, they check and find the card and pay me what I'm entitled to - consistently and pleasantly.
 
At Fiesta when that has happened, I am treated as if I am trying to cheat them though generally they pay but warn me 'that's the last time.'
 
Karen

The secret to staying balanced in this world is a
low center of gravity, and a high center of levity
Swami Beyondananda
 


















 

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Posted by: krallison416@aol.com
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Re: [vpFREE] Digest Number 9841

 

I use the touch screen and have had the following treatment:
 
At Rampart, if a card falls off the screen after I've touched it and hit enter, they check and find the card and pay me what I'm entitled to - consistently and pleasantly.
 
At Fiesta when that has happened, I am treated as if I am trying to cheat them though generally they pay but warn me 'that's the last time.'
 
Karen

The secret to staying balanced in this world is a
low center of gravity, and a high center of levity
Swami Beyondananda


















 
In a message dated 7/10/2017 7:43:48 P.M. Pacific Daylight Time, vpFREE@yahoogroups.com writes:
If you play at Stations properties, just be aware that you shouldn't expect to be paid if a card is un-held for a jackpot hand, even if not due to your own negligence, and that filing a complaint is likely to do more harm than good. Or you could be like me and just play elsewhere

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Posted by: krallison416@aol.com
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[vpFREE] Re: Stations no-mails after Gaming complaint

 

I suspect when a casino pays off a situation like that, it's a huge customer service favor on the casino's part.  If a VP machine has 5 static cards underneath the 5 dealt cards just waiting to be drawn regardless of what exact time the DRAW button is pressed, it would be a huge security risk for the slot manufacturer.  A cheater could reverse engineer the shuffling algorithm much more easily with a set of 10 static cards than with a continuous shuffler working on the draw cards at all times.  Once you knew the algorithm and the first five cards, a cheater would have an excellent idea of the next unknown set of five cards and simply change strategy on the fly.  (Example:  I see a "6" on the deal with a pair of jacks, yet I hold the "6" because the algo's say trip 6's are right underneath the dealt cards.)

This is why I'd be surprised if machines aren't continuous shufflers anymore, and any payoffs on the casino's part are simply an act of merciful customer service.

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Posted by: write-to-me@charter.net
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[vpFREE] Re: Stations no-mails after Gaming complaint

 

My wife has had this happen twice, and was paid both times.  At Station Casinos.  The tech pulled up the dealt cards through the machine, and looked at what the draw was.  She only complained if it was for 500 or more.

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Posted by: David Smith <yuma_dave@yahoo.com>
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[vpFREE] Re: Stations no-mails after Gaming complaint

 

Maybe I can re-word my above posting slightly better.

If the hold button had NOT popped out and everything went smoothly, she likely would not have drawn the needed royal cards, anyway, due to the timing of the button press being off by a few nanoseconds.  (Yes, today's CPU clocks run billions of calculations per second.)

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[vpFREE] Re: Stations no-mails after Gaming complaint

 

Although I agree she wasn't treated nicely by Stations, I am left wondering if the VP machine she was playing was a continuous shuffler machine.

I would guess it most likely was a continuous shuffler RNG and the odds were overwhelmingly against her pressing the draw button at the exact same nanosecond for those needed royal cards if the hold button hadn't popped out.  Even the briefest twitch of shock she experienced at the hold button popping before pressing the draw button likely changed the cards completely.

It always *looks* bad when you see the needed cards you missed on the draw, but more likely than not she didn't really lose anything if the shuffling is continuous after the original deal.

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[vpFREE] Re: Stations no-mails after Gaming complaint

 

It's my understanding that most casinos routinely pay these types of things.

The one time I saw this happen to another player was at the Aquarius Laughlin many years ago. The player was paid immediately. The impression I got was that this was no big deal to them.

I have a friend who is particularly clumsy and says he has had this happen to him many times at several casinos. Most of the time it was entirely his own fault. He says he's been paid every time except one. He just quit playing at the one place that didn't pay him. Their loss, since he's clearly not an advantage player.

nightoftheiguana2000 wrote: Actually, in my experience, your odds are better at a hearing than with the agent, the gaming agent tends to default in favor of the casino.

That's good to know.

nightoftheiguana2000 wrote: I would have requested that they check the surveillance video...

Unfortunately this only helps if the camera is pointed at the machine. In this case I believe there was no video.

nightoftheiguana2000 wrote: And unfortunately casinos tend not to like customers who complain to gaming, so this should be taken as the last resort, knowing that play at that casino is probably over. If I was getting a thousand in freeplay, I would think twice about going to gaming.

The one time I made a complaint to Gaming the casino in question did nothing to me. (And yes, Gaming ruled against me.) Granted, this was years ago, the casino in question was not a Station casino, and a sample size of one doesn't tell you much.

Personally I think what Stations did was a pretty stupid business decision. 99% games are profitable to the casino even with perfect play on 6x point days. And the player in question is pleasant and very well-liked with many friends. Do they really think she isn't going to tell anyone what happened to her? Even her host was pretty upset and surprised by the decision, but had no power to do anything about it.

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Posted by: rickdrickd2002@yahoo.com
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[vpFREE] Re: Re: Tourist things to do? In Vegas or reasonable driving distance?

 

Or, for something really different, you can take a run over to DRI (The Desert Research Institute) and take in the Atomic Testing Museum.
 
 
 

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[vpFREE] Re: Stations no-mails after Gaming complaint

 

Rick wrote: "To add insult to injury, Gaming ruled against her. (Do they EVER rule in favor of a player?) They said the buttons were tested by the casino afterwards and worked. (Of course they worked AFTER the button popped loose!) She was told she could request a hearing but chose not to because she has no confidence in Gaming anymore. Can't blame her for that."

Actually, in my experience, your odds are better at a hearing than with the agent, the gaming agent tends to default in favor of the casino. I would have requested that they check the surveillance video, it should have shown the card in question being selected and then unselecting itself on its own. Assuming that is what happened. This kind of machine malfunction is unfortunately not that rare, it's just one of the many things that makes actual play in a casino very different than play on a software simulator. And unfortunately casinos tend not to like customers who complain to gaming, so this should be taken as the last resort, knowing that play at that casino is probably over. If I was getting a thousand in freeplay, I would think twice about going to gaming.

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[vpFREE] LV Advisor Top Ten Values - 10 JUL 2017

 

LV Advisor Top Ten Values - 10 JUL 2017

The latest LV Advisor Top 10 Values List can be accessed
via vpFREE Links or at:

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[vpFREE] vpFREE Forums - 10 JUL 2017

 

vpFREE Forums - 10 JUL 2017

The following vpFREE video poker forums are available
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