Rick wrote: "To add insult to injury, Gaming ruled against her. (Do they EVER rule in favor of a player?) They said the buttons were tested by the casino afterwards and worked. (Of course they worked AFTER the button popped loose!) She was told she could request a hearing but chose not to because she has no confidence in Gaming anymore. Can't blame her for that."
Actually, in my experience, your odds are better at a hearing than with the agent, the gaming agent tends to default in favor of the casino. I would have requested that they check the surveillance video, it should have shown the card in question being selected and then unselecting itself on its own. Assuming that is what happened. This kind of machine malfunction is unfortunately not that rare, it's just one of the many things that makes actual play in a casino very different than play on a software simulator. And unfortunately casinos tend not to like customers who complain to gaming, so this should be taken as the last resort, knowing that play at that casino is probably over. If I was getting a thousand in freeplay, I would think twice about going to gaming.
Posted by: nightoftheiguana2000@yahoo.com
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