Bob wrote: "I disagree that the slot manager is trying to prevent customers playing. Most get their bonuses on gross win --- which is coin-in minus coin-out. They WANT players. They NEED players. They just don't want winning players"
I disagree. They need losing and winning players. A casino is made of losing and winning players. A casino with losers only is just a tourist trap and players soon learn to go elsewhere for entertainment. Gamblers know that they can't expect to always walk a winner, but they expect to see that at least somebody has walked a winner, that is interpreted as meaning they could walk a winner. Gamblers are incentivized by perceiving that they could be a winner. Everyone knows the lottery has bad odds, but everyone also knows that at least one person wins. Even street hustlers know that you have to let some customers win sometimes, to attract marks. A slot manager, if they are getting rewarded for gross win, should optimize the gross win and ignore individual details. This is how casinos worked before tracking cards, and they worked quite well, building Reno, Vegas, and A/C. Tracking cards enable casinos to concentrate on individual results, which is a mistake. That someone won last month is almost suredly statistical noise. That someone won last year also incorporates a lot of statistical noise, given most players denial of Nzero. And just because someone did beat you by skill over the past year or several years doesn't mean they will continue to play a winning game if you change up the games on them. The solution for a slot manager who is rewarded for gross win is to optimize the gross win and to leave the individual player analysis to marketing. Individual player analysis is a black art, for every time they get it right, there are many times they get it wrong. Fine for marketing, not so great for day to day operations. Also individual player analysis just introduces another metagame, where players try to game or defeat player tracking with disguises and so forth.
Examples of bad operations:
Kicking out everyone who plays or even sits at a progressive.
Kicking out someone for hitting a progressive.
Kicking out new players who show up for a promotion. A general promotion is intended to attract new players, if you just want to reward your existing players you just give them individual cash or freeplay not available to new players.
Kicking out anyone who hits a royal or handpay.
Kicking out locals.
Kicking out tourists.
Kicking out or favoring specific ethnic or age groups.
Kicking out anyone who ever plays video poker.
Removing higher denomination machines or removing the "high limit" area because someone could or did hit a big jackpot.
Kicking out someone who goes on a "lucky roll", hitting more than the usual amount of quads for example.
Kicking out someone because another gambler said they were an "advantage gambler" or "pro". Is there any possibility a gamber would lie to improve their own odds? If you know a team manager and you ask them to remove one of their players to open up a seat, is there any possibility they would finger a player that actually isn't on their team? Just to improve their own odds? Is it possible that nice little old lady who just wants a seat is actually one of the team players? Sure she comes in everyday to play penny slots and bingo, but maybe she's also moonlighting for the team when situations arise?
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Posted by: nightoftheiguana2000@yahoo.com
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