We recently stayed at a Hilton Garden Inn. We thought breakfast was included in the price, since I normally choose hotels with this feature. When we checked in we asked about the time for the free breakfast, and we're told there was a breakfast, but we didn't have it on our reservation and it would be about $10 pp extra. I said I thought It was I included (I'd prepaid for the room). The lady said, ok, here are coupons. I said, I can dig out the receipt to check. She said, don't bother, so I didn't. She handed us coupons. They did in fact collect coupons at breakfast, which was very good too. And later on when I went to website for HHonors, it turned out we had missed the part where you must buy a special "package" to get the breakfast. So we did get a free breakfast by mistake.
Note unlike Bob Dancer this was a mistake, not a deliberate attempt to deceive the hotel and get something we didn't deserve.
Interestingly, the hotel also has this
"Our Promise. We promise to do whatever it takes to ensure you're satisfied, or you don't pay. You can count on us. GUARANTEED™. The Hilton Garden Inn Promise reflects our focus on hospitality and integrity. We are committed to providing an excellent hotel experience for every guest, every time."
Which is one of the most general guarantees I've ever seen. We had a couple of problems at the hotel, including no (or spotty) heat in the room and no maintenance man upon reporting it. So I am now trying to get the "promised" refund. We will see....(the front desk said they needed to contact the manager about the refund, and of course he wasn't at the hotel...does that qualify as a further dissatisfaction?)
Obviously someone like Bob who is trying to take advantage of every possible "freebie", even freebies he is isn't entitled to but is willing to knowingly try to get, should stay at hotels like this, because it is pretty easy to be dissatisfied over something, and this sort of guarantee seems strangely open ended. (assuming they honor it.....but it is a Hilton Honors property....)
