[vpFREE] Re: CZR for Las Vegas Locals

 

March LV local mailers came out and they again say all CET LV properties have the Reward Credit and GGWU multiplier days. As I said before Caesars Palace booth people have told me they no longer feel like participating so they are not going to honor promotion because they "reserve all rights". I know Mr Seven Stars Insider knows some of the CET marketing people. Is there any chance you could find out what is going on? Does corporate know that Caesars Palace employees were never properly trained in how to administer the promotion and are now outright refusing to participate? Why weren't mailers updated to reflect this change?

Sent from my iPad

> On Feb 15, 2017, at 10:18 AM, Vegasvpplayer <vegasvpplayer@gmail.com> wrote:
>
> For those receiving a monthly LV locals magazine, it usually contains a couple of Wednesdays each month where you can get 2X/4X Reward Credits for VP/slots, max adjustment 100k RC.. in the fine print it says you have to activate at kiosk at each property played. Problem is it's never on kiosk at Caesars Palace. Management have told me it's not on kiosks at any property and you have to activate at slot club. ( I'm curious if this is the case at Rio). They say it's impossible to put a multiplier on the kiosk that's not open to everyone. I've done this about 6 times at CP and in all that time I've never met a boothling that knows what to do and only twice (including today) slot club supervisors that do. I always play then a couple weeks later I have to talk to a point adjustment supervisor at Rio when the extra RC don't show up. They usually don't believe me that I have registered at the slot club because there is no record in their system, and say next time I have to follow the rules, but they've always made the adjustment.
>
> Anyway I went to CP today to go through the process again. They told me a week ago the decision was made that Rio would be the only LV property honoring locals promotions going forward. They said they were invoking the "management reserves all rights" and didn't have to honor promotion today. Supervisor was surprised to still find promotion in computer however and activated for me but said it would be last time. They said this promotion is a compliance nightmare for them because only Rio gets credit for all LV local play so that is why it's being discontinued. I asked about Cromwell and Bally's that are usually included as local's casinos for mystery free play days, but they reiterated only Rio. It should be interesting to see what March mailers look like.
>
> Sent from my iPhone

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Posted by: vegasvpplayer <vegasvpplayer@gmail.com>
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[vpFREE] PAlms scam/mixup re Stations

 

When the Palms switched over to stations I, like a lot of other players, were told that I would get Chairman status until June as is on my card, and would get a cruise. Since then I've been trying to find out about the cruise and getting mixed information (and Princess did not show my Chairman status). I was at Red Rock last week and discovered that my status is only listed as Platinum for Stations, and I did not get the 50% off the price of buffet.

On checking at Boarding Pass desk at Red Rock Stations, I was told that my CHairman status had only been good until December (one month because I didn't pick up my card from Palms until November) despite the fact that the chairman card I had been given by the Palms states June 2017 and I had been explicitly told at Palms my membership went for 6 months and I would get a cruise.

They filled out a form asking about my status and today someone from red rock casino called back and said I would not get a cruise because my status and was only platinum and that all Palms updated status benefits only lasted until Dec.

I called my former host at the Palms who has been promoted and she said she will check because, according to her, The people at red rock are wrong, and that all the chairman people who got that upgrade will get a cruise still in April (when new Princess program starts, it is in abeyance right now) and that Stations promised everyone would get a six-month upgrade, just like they had told Palms customers.

If the people at red rock are correct, I feel the whole thing has been almost a scam, because it was widely advertised that everyone would get upgraded status to Stations based on their previous Palms status, and people were explicitly told by Palms we would be getting 6 months Stations benefits, such as food discounts, cruises, etc.

At any rate if you are in the same boat that I am I would strongly suggest you complain to host and higher ups at the Palms.

I will let you know if there is any further information.

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Posted by: Misscraps <misscraps@aol.com>
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