It's my understanding that most casinos routinely pay these types of things.
The one time I saw this happen to another player was at the Aquarius Laughlin many years ago. The player was paid immediately. The impression I got was that this was no big deal to them.
I have a friend who is particularly clumsy and says he has had this happen to him many times at several casinos. Most of the time it was entirely his own fault. He says he's been paid every time except one. He just quit playing at the one place that didn't pay him. Their loss, since he's clearly not an advantage player.
nightoftheiguana2000 wrote: Actually, in my experience, your odds are better at a hearing than with the agent, the gaming agent tends to default in favor of the casino.
That's good to know.
nightoftheiguana2000 wrote: I would have requested that they check the surveillance video...
Unfortunately this only helps if the camera is pointed at the machine. In this case I believe there was no video.
nightoftheiguana2000 wrote: And unfortunately casinos tend not to like customers who complain to gaming, so this should be taken as the last resort, knowing that play at that casino is probably over. If I was getting a thousand in freeplay, I would think twice about going to gaming.
The one time I made a complaint to Gaming the casino in question did nothing to me. (And yes, Gaming ruled against me.) Granted, this was years ago, the casino in question was not a Station casino, and a sample size of one doesn't tell you much.
Personally I think what Stations did was a pretty stupid business decision. 99% games are profitable to the casino even with perfect play on 6x point days. And the player in question is pleasant and very well-liked with many friends. Do they really think she isn't going to tell anyone what happened to her? Even her host was pretty upset and surprised by the decision, but had no power to do anything about it.
Posted by: rickdrickd2002@yahoo.com
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