As a guest at the slot tourneys the Venetian often gives a coupon for food at the GRAND LUX Cafe. The coupon is somewhat misleading in that if you receive a $20 coupon it is inclusive of an 18% gratuity and also the tax. So a $20 coupon is really only about $15 and the tax and tip is paid. This sounds real good in theory... However, each time I have used one of these coupons the servers have struggled to know what to do.
Today I had a $65 dollar bill BEFORE using the coupon. I gave the server the coupon and told him I needed to know the difference. He returned with the bill and now I owed $99. I said how can it be MORE after using the coupon? The manager then came and said the charges were correct. I told him that this made no sense and that I shouldn't owe more AFTER using the comp/coupon than before. He looked at me and laughed and said again that the charges were correct. He was rude and obnoxious and disrespectful.
I took the coupons back, paid the bill INCLUDING a 20% tip for the server and walked out. I will pursue resolution with my host at a later time.
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