:Anytime if there is a possiblity of a charge to your Reward Credits you should always inquire with your host and verify. Assuming you will receive a comp from an employee at the spa or even a 7* star memo is never a guarantee. Some things slip through the crack and are just missed and a pain to get the credits back at times. But I would have believed at 7* level a spa would have been comped witout issue. Then again you verify and hopefully no issues.
--- In vpFREE@yahoogroups.com, Misscraps <misscraps@...> wrote:
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> I and some other 7* members heard about this at the last minute. My host was unavailable. I went to the spa itself and POLITELY asked them. They seemed to think it was a 7* benefit for all, as I did, and I didn't realize one needed to get a comp in advance. In Biloxi u go directly to the spa, and u don't need an advance comp, so that is what I thought it was. The spa called somewhere and APPROVED the comp and we got product...no time for a treatment. At the time it seemed the spa was getting approval for a 7* quarterly benefit, but in hindsight I don't know that's what they did, they may have just taken points from my account.
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> I was upset however that hosts had never mentioned this in advance, because I'd paid for a treatment with my comps the previous day, and other 7* people were also upset when they learned of this at the last minute, some able to call a host, some not. By the way domestic hosts seem to be unavailable after 9 pm at Caesars.
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> After returning home I found out there was even more confusion about this benefit.
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> Now after correspondence with a VP and my host, I find that some 7* do get the quarterly benefit and some don't. The hosts in AC call it a 7* benefit, but it isn't really . Some 7* who have AC as primary place don't get it, most do, and apparently some who don't have AC as primary property also get it.
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> All extremely confusing. I have now been told I did qualify for it. If so, I still don't know why I was never told of it by AC hosts. I only heard of it by word of mouth.
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> As for complaining about stuff on VPFree.... Yes, isn't that what this forum is for? To complain about the bad and to say good things about the good? I've done both.
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> I don't appreciate's Bob's insinuation, or implication, if u read between the lines of his posts that I wasn't polite to Harrahs personnel at all times; he tried to say that if u ask for things with sugar u are more likely to get them than if u ask with complaints...good advice...but the implication was that I personally hadn't gotten the spa benefit because I'd been impolite. All totally untrue. And Bob's post defintely seemed a pointed barb at me which I do not appreciate.
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> My initial point re the spa benefit, which Bob and others missed, and maybe I didn't communicate it well, is, if some people qualify for a benefit but no one ever tells u about it, then u don't even know to ask for it, so you can never politely (or impolitely) ask a host for it! So no matter how polite u are, u can't ask anyone for the benefit, and u are never going to get it, because u don't know it exists in the first place!
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