Possibly the most useful article you've ever published.
TC
Sent from my iPad
On Jun 20, 2012, at 10:06 PM, Bob Dancer <bobdancervp@hotmail.com> wrote:
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> Misscraps wrote: By the way, Bob, my behavior had
> absolutely nothing to do with the confusion over the spa benefits. I learned
> about the quarterly benefit by talking to other 7* members, and confusion
> ensued because some people got it and some didn't and it was thought to be a 7*
> benefit for all. Part of confusion is that AC hosts and personnel themselves
> referred to it as a "7 star quarterly spa benefit"., when actually it
> should have been called a quarterly spa benefit for certain 7* members who met
> certain criteria.....
>
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>
> I believe you.
>
> Still, I believe you clearly dropped the ball. Had this
> happened to me, I would have contacted the host and tried to start the
> conversation with empathy --- something like, "I understand there are 2,000
> Seven Stars players here this weekend. You hosts must be slammed. It must be close to
> impossible to keep everything straight." After we talk a bit about how
> tough their job is, then I say, "Is there a spa benefit I'm eligible for?
> I heard through the grapevine that there might be. My qualifications are
> xxxxxxx."
>
> At this point, probably one of three things would
> happen. The host would explain to me why I wasn't eligible. Or they would
> reverse the charges on the service I paid for. Or they would tell me that they
> could not do that but they could comp a meal at Nero's for Shirley and me off
> the books. Since I was understanding of their problems and speaking calmly,
> they would likely have given me something. There's no guarantee. This is not a
> "secret trick" that always works. But it works enough of the time
> that it makes a real difference in the bottom line.
>
> I definitely would NOT go posting on the Internet that
> "Bad hosts in AC do it again�" Harrah's people were trying very hard
> to throw a really nice party. Yes some things went awry. They always do. Every time. In every organization. But a
> lot of good people were trying their best to make it work. You know from
> personal experience, Misscraps, that Harrah's executives know your Internet pseudonym
> and have warned you before about excessive complaining. I would have thought a
> word to the wise . . .
>
> I recommend a book by Stuart Diamond called
> "Getting More." It made a difference in my life. I wrote about it
> more than a year ago at http://www.lasvegasadvisor.com/bob_dancer/2011/0308.cfm
>
>
> I'm not trying to beat you up or embarrass you, Misscraps.
> This is a common enough situation and all of us can learn from it.
>
> Bob__
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