I and some other 7* members heard about this at the last minute. My host was unavailable. I went to the spa itself and POLITELY asked them. They seemed to think it was a 7* benefit for all, as I did, and I didn't realize one needed to get a comp in advance. In Biloxi u go directly to the spa, and u don't need an advance comp, so that is what I thought it was. The spa called somewhere and APPROVED the comp and we got product...no time for a treatment. At the time it seemed the spa was getting approval for a 7* quarterly benefit, but in hindsight I don't know that's what they did, they may have just taken points from my account.
I was upset however that hosts had never mentioned this in advance, because I'd paid for a treatment with my comps the previous day, and other 7* people were also upset when they learned of this at the last minute, some able to call a host, some not. By the way domestic hosts seem to be unavailable after 9 pm at Caesars.
After returning home I found out there was even more confusion about this benefit.
Now after correspondence with a VP and my host, I find that some 7* do get the quarterly benefit and some don't. The hosts in AC call it a 7* benefit, but it isn't really . Some 7* who have AC as primary place don't get it, most do, and apparently some who don't have AC as primary property also get it.
All extremely confusing. I have now been told I did qualify for it. If so, I still don't know why I was never told of it by AC hosts. I only heard of it by word of mouth.
As for complaining about stuff on VPFree.... Yes, isn't that what this forum is for? To complain about the bad and to say good things about the good? I've done both.
I don't appreciate's Bob's insinuation, or implication, if u read between the lines of his posts that I wasn't polite to Harrahs personnel at all times; he tried to say that if u ask for things with sugar u are more likely to get them than if u ask with complaints...good advice...but the implication was that I personally hadn't gotten the spa benefit because I'd been impolite. All totally untrue. And Bob's post defintely seemed a pointed barb at me which I do not appreciate.
My initial point re the spa benefit, which Bob and others missed, and maybe I didn't communicate it well, is, if some people qualify for a benefit but no one ever tells u about it, then u don't even know to ask for it, so you can never politely (or impolitely) ask a host for it! So no matter how polite u are, u can't ask anyone for the benefit, and u are never going to get it, because u don't know it exists in the first place!
