I live in Canada and have been a regular at the Palms since December 2001 but not anymore. There used to be great VP which I enjoyed playing and on which I would occasionally win at. I enjoyed playing other games too which certainly granted me great promos and invites over the years. Sadly in the last couple of years I have noticed the ongoing decline you speak of. I hadn't changed my play but it now resulted in surprisingly lowball offers. Whereas I would get offers for $750.00 free play, 3 nights in a suite, $300.00 + towards dining or spa, now I get a couple of show tickets to some obscure comedy or rock performer, 2 nights in a room and $100 in free play. Why bother? I give Wynn, Caesar's,MGM and the Venetian the same amount of play and consistently get great offers from all. Venetian for a year or so did go weird and the offers went lowball, so I just stopped going. Now they have resumed the good offers and I have returned. I guess they must have lost a lot of customers during that time.
Maybe the Palms will wake up or maybe not. I went through the same thing with Red Rock a few years ago where I got great offers with free play and RFB, then suddenly they stopped cold and so I stopped going. When I asked my host why the offers had stopped, the answer was that it was a new directive by Station Casino. By the time they tried to get me to return it was too late as I was getting equally good offers from different properties I had begun playing at and had no desire to return to Red Rock. That same host admitted to me that the directive had cost Station to lose a lot of players.
