When I call Caesars/Harrahs to make a room or offer reservation I find it extremely time consuming and annoying. First it asks a long series of questions, like do you have a total reward card, then what is the number, then do you want to make a reservation or change etc.
Then they put you on hold and you wait and wait and sometimes wait. You've typed in your card number so the clerk who finally answers should know who you are, but nope, "what is your name" .... You tell them, but this isn't enough for them, now you must give them your date of birth and phone number to PROVE it is really you. Or sometimes your city too. WHY!!!!!??? Is some stranger going to call in with your name and card number to falsely make a reservation in your name? Why would they? And even if they did, they couldn't actually check into the hotel without giving your credit card and probably your photo ID too.
So now you try to make a second reservation for your husband, same last name and you have their TR card number, but no, that isn't enough info....maybe while you were in the middle of the conversation after giving all the info about yourself you were hit on the head and a stranger took over the conversation, now you must provide his birthday and maybe more info to PROVE That you can reserve for him.
The clerk MUST ask you all this stuff. Then to add insult to injury, though you are a 7 star and calling with an offer code for 3 free nights, the clerk must repeat at least three times that your room is complimentary and must tell you all about check in procedures and requirements for having a credit card or deposit when u check in, etc etc, and even though you say you don't need this information repeated, the clerk says he MUST give it to you. And of course, despite the three times assured complimentary status of the room, he asks to ask if it is okay to use the credit card they have on file (or give them another), because somehow they just have to have a deposit for that oh so free room.
And of course somewhere during the call is that "may I please put you on hold for a moment" pause, or maybe two or three of them, where you get to hear overly loud muzac or dated announcements about doings in Las Vegas at Caesars, including seeing Cher.
So finally after about 20 minutes (if you are lucky) your reservation is confirmed.
Sometimes I wonder if the people running this system don't secretly work for MGM, cause boy, by the time I am through, I really have an anti-Caesars feeling.
