>I would like to ask a question of the group.
> I was playing a triple play machine at Ballys Atlantic city. The game was DDB I was dealt 2 aces and 3 rags. I held the 2 aces but as I hit the draw button I realized the 2nd ace was no longer held. The first three cards that came up on the draw were the other 2 aces and a three. Instead of having a $500 jackpot, I had trip aces.
> I immediately hit the button to summon a slot attendant.
> When he viewed the history, it verified the other ace had been there.
> I asked him to call his supervisor.
> The casino manager came over, viewed the evidence, had a techie test the buttons, and then said there was nothing he would do for me?
> I asked him why I would hold a bare ace leaving the other unheld. He said he didn't know what I would do.
> I am a diamond level player and give Ballys most of my play.
> I thought the manager had a very condescending attitude and was insulted by the way he handled the whole situation.
>
>
> The bottom line is I feel that I should have been paid for the jackpot rather than being treated like an idiot, am I delusional?
>
>
> Thank you for any help,
> Craig
If I were management, I'd only pay on something like this if the
mistaken hold couldn't have improved the hand, including such extremes
as dropping one of a pair of aces, since a royal flush is possible. I
might restrict it to only pat hands that were broken up, assuming they
fit the first category. I don't know if the same cards would have
been drawn had a different draw been made. I've heard both sides and
lean toward believing that they wouldn't, in which case there would
have been no jackpot to pay.
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