I was Hilton Gold and was booked for 3 comp nights at the Fontainebleau Miami . The room was about 1/4 mile walk (or so it seemed) from registration, and was so small it was not acceptable at a $10 a night motel. There was not even a shelf in the bathroom; we had to place our toiletries on the rim of the bathtub. Upon complaining, we were told there was not another room available. We checked out the next morning and were billed a substantial amount for Spa usage, which had not occurred. It was a Hell of a fight to get a very nasty clerk to reverse the charge.
I wrote a letter describing my experience to whichever Hilton (Barron or Conrad) was currently in charge, from whom I received no response, but who forwarded my letter to the GM of The Fontainebleau, who thanked me for my visit and hoped to see me back soon
That was more than 25 years ago, and except for tournaments in Las Vegas, haven't visited a Hilton since
On Sun, Dec 1, 2013 at 4:53 PM, Randy <randyc@alumni.ucla.edu> wrote:
Could have fooled me. 14years ago I had enough points for a two week stay anywhere in the world. Didn't stay with them for a year and they wiped out all my points. I wasn't even aware of the requirement back then. They told me I was SOL. Nothing they could do. I even wrote to a couple of executives and got no response. I haven't stayed at a hilton owned property since.
Sent from my iPadI've found that Hilton is one of the best hotel companies to deal with for customer service especially as a Hilton Honors member, let us know if you do get a refund.
__._,_.___
| Reply via web post | Reply to sender | Reply to group | Start a New Topic | Messages in this topic (7) |
.
__,_._,___
