> Perhaps because I do not hold a high level card my
> experience has been even
> more painful .... my calls are answered in a foreign
> country by a person who
> has no knowledge of the properties and whose English is
> impossible to
> understand...
>
> I end up with the same lectures that you describe.
I've had similar problems (no surprise), including being told at checkout that my room was "taken care of" only to find it was paid for by using my TR points -- spent quite a while getting that fixed, as I would have rather paid out of pocket than use the points, of which I don't have all that many, and want to save for other things.
But complaining to this group is not the solution -- management needs to hear that the best customers (not me, but the 7*!!!) are not happy with the system, and the complaint needs to include that, even if CP has "good reasons" for everything they are doing, other hotels, including other casino hotels, are able to make reservations much more expeditiously, proving that the "good reasons" are in fact not founded in standard practices in the industry.
And of course, "my business may be welcome elsewhere" is nice to mention, as, remarkably, they often seem to forget this.
--BG
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