Every time MLife sends me an offer, it's a huge hassle to actually book. I call the number directly on the mailer and they always have no idea what I'm talking about, even given the offer code and player card number. They tell me to email them a copy of the offer. My host also refuses to book anything that isn't on his property. Great system!
As bad as Caesar's bureaucracy can be, and they are pretty bad, MGM is FAR worse.
Sent: Wednesday, August 31, 2016 at 9:30 AM
From: "Jayne jaynedoe13@gmail.com [vpFREE]" <vpFREE@yahoogroups.com>
To: vpFREE@yahoogroups.com
Subject: Re: [vpFREE] Re: M Life Program info
I don't have a lot of experience with MLife since June was my first real
trip there. I thought I had played a pretty decent amount for one trip and
did manage to get some items comped off at the end of the trip (I've got a
trip report here). I haven't received any offers other than the standard
"rooms starting at $X" so I called last night to find out if there was
anything worthwhile. I didn't ask for a host, just the VIP booking line.
The gentleman at Mirage told me I had a better offer than what was showing
online, but frankly it wasn't much......3 free nights Sun-Thurs with $100
free play and $100 resort credit.
I then called MGM because I thought it might be nice to try that property.
They gentleman there was a jerk. He said he didn't have any offers (even
though I gave him the code I saw online). He gave me the "rack rate" for
MLife members. I said I was surprised there wasn't some better discount
after my last trip at the Mirage and he said "I can transfer you over
there." Um, no thanks, I can do that myself.
So, I've had some not so pleasant experiences and some nice ones with MLife
in a short time. What I am finding so far is that I don't like to have to
ask for something. Why wasn't that Mirage offer online? Would have been
easier for me. So, I like the ease of booking rooms with Total Rewards
(we're comped across the board with the exception of CP for New Year's
Eve....they've even now started comping Nobu rooms). However, TR doesn't
give away a lot in bonus credits these days which is what we always used to
comp our food.
I'm burned out on TR hotels right now, but I'm not liking having to hunt
down MLife offers either. So, not sure what I'll be doing next. I will
probably try an actual host at MLife next time, but need to have some solid
dates in mind.
Thanks for listening to me ramble!!!
Posted by: _ <vpfree@2trom.com>
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