The changes came about when Larry Mullin formerly the COO of Borgata became COO at HR. Amid high hopes I met with the Casino GM and the head of Slot Operations. We exchanged ideas about how to improve every aspect of the property. Turns out the Seminoles ideas centered on getting rid solid local VP players who had the nerve to expect things to at least remain status quo if not improve for them. It took about four months for the completion of their plan. In October 2013, "it's another goodbye to another good friend". Too bad.
Sent from my iPhone
> On Feb 11, 2015, at 2:50 PM, "BSM514@aol.com [vpFREE]" <vpFREE@yahoogroups.com> wrote:
>
> Frank:
> You are SO RIGHT about HR Hollywood! Everything changes - VP players used
> to be valued, comps, gifts, Free Play was abundant and the hosts couldn't
> do enough for you! Now we can't even buy dinner at the Food Court with our
> comp dollars! They can only be used for food at the Blue Plate (their
> diner/coffee shop) or just across at Constant Grind which is a take-away
> sandwich/coffee/dessert counter which closes early in the evening. Until late
> last year all of the shows at Hard Rock Live were comped with great seats
> and were equal to (most of the same artists) as those we have seen in Vegas
> and around the country at other casinos. Now there are no more comped
> tickets except for those with "X" cards.
> It has become clear that the only really valued players are those with VERY
> large bankrolls. The cut-backs hurt many good employees at HR Hollywood -
> no comps allowed for food equals greatly reduced business for food court
> vendors which resulted in many staff layoffs. Many people that I know cut
> way back on their play at HR Hollywood as a result of all of the changes.
> One hopes that the pendulum will swing back, but how long that will take is
> anyone's guess. Revenues are up according to the reports. The casino does
> very well with tourists and does not seem to need the local player,
> henceforth the disrespect of late.
>
> [Non-text portions of this message have been removed]
>
>
[Non-text portions of this message have been removed]
Posted by: fdbadach@aol.com
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