[vpFREE] Boyd's BS

 

I was interested in playing one of the Boyd "Locals" (Gold Coast,Orleans,Sam's Town,Suncoast) properties on Saturday night to take advantage of their 6X points promotion from 9PM - midnight.  I arrived about 9:30PM and sat down to play.  After about 5 minutes, I remembered you have to swipe BEFORE you play.  So off to the kiosk, I went.  I was surprised to see that there was no multiplier option listed.  At the player's club they told me that you have to swipe before 9:15PM, otherwise no multiplier.  This detail is clearly spelled out in their rules for this promotion.  I accept that it was my fault for not reading EVERY clause in those rules.  My other criticism of Boyd is for their UNDOCUMENTED policy of eliminating swipes for multipliers at Orleans on Senior day after 4:30PM when the multipliers are valid until 7PM.


Boyd is certainly within their legal right to make such rules.  But I would think that a business that is heavily dependent on customer good will would make more of an effort to show that they consider ease of use and simplicity for their customers.

I have to say these kind of non-sensical restrictions imply that Boyd would like to advertise that they reward players well, but prefer to make it inconvenient for players to qualify.  It seems to me that Boyd are only interested in meeting the absolute MINIMUM standard to avoid licensing issues and Gaming Control Board sanctions.

/end rant

G'luck all,
Gamb00ler

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