I would like to ask a question of the group.
I was playing a triple play machine at Ballys Atlantic city. The game was DDB I was dealt 2 aces and 3 rags. I held the 2 aces but as I hit the draw button I realized the 2nd ace was no longer held. The first three cards that came up on the draw were the other 2 aces and a three. Instead of having a $500 jackpot, I had trip aces.
I immediately hit the button to summon a slot attendant.
When he viewed the history, it verified the other ace had been there.
I asked him to call his supervisor.
The casino manager came over, viewed the evidence, had a techie test the buttons, and then said there was nothing he would do for me?
I asked him why I would hold a bare ace leaving the other unheld. He said he didn't know what I would do.
I am a diamond level player and give Ballys most of my play.
I thought the manager had a very condescending attitude and was insulted by the way he handled the whole situation.
The bottom line is I feel that I should have been paid for the jackpot rather than being treated like an idiot, am I delusional?
Thank you for any help,
Craig
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