Re: [vpFREE] Machine malfunction

 

I doubt there is anything you can do other than appeal to a higher level such as the casino manager.  I have had the same thing happen to me twice, (not for an amount as high as yours), once in Reno many years ago and once recently at Casino Royale in Vegas and both times they paid me what the outcome would have been.  

Don
 
In a message dated 2/2/2014 12:22:11 P.M. Pacific Standard Time, ck6266@yahoo.com writes:
 

I would like to ask a question of the group.I was playing a triple play machine at Ballys Atlantic city. The game was DDB  I was dealt 2 aces and 3 rags.  I held the 2 aces but as I hit the draw button I realized the 2nd ace was no longer held.  The first three cards that came up on the draw were the other 2 aces and a three.  Instead of having a $500 jackpot,  I had trip aces.I immediately hit the button to summon a slot attendant.When he viewed the history,  it verified the other ace had been there. I asked him to call his supervisor. The casino manager came over, viewed the evidence, had a techie test the buttons,  and then said there was nothing he would do for me?I asked him why I would hold a bare ace leaving the other unheld.  He said he didn't know what I would do.  I am a diamond level player and give Ballys most of my play.I thought the manager had a  very condescending attitude and was in sulted by the way he handled the whole situation. The bottom line is I feel that I should have been paid for the jackpot rather than being treated like an idiot,  am I delusional? 

Thank you for any help,
Craig

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