I'd ignore it, totally.
----- Reply message -----
From: "nightoftheiguana2000" <nightoftheiguana2000@yahoo.com>
To: <vpFREE@yahoogroups.com>
Subject: [vpFREE] Re: Bob Dancer's LV Advisor Column - 3 APR 2012
Date: Wed, Apr 4, 2012 12:09 pm
The funny thing is, you would think this would bring a lot of heat, but actually if you do it right, it can be plus EV. First off, they think you're an idiot for actually suggesting to pay the casino for negative points, and idiots are their prime target customers. Second, generally nobody really knows why your account shows negative points, usually the cause is buried deep in marketing somewhere. But most people with any degree of a sense of customer service will sense that negative points is something that should never happen, thus in this case the customer is clearly right and has earned the right to a good old fashioned American rant. P.S. it helps to gargle with gin first to really get your point across.
James Grosjean's "ideal customer" disquise:
http://www.youtube.com/watch?v=uRt377iIN4E
http://en.wikipedia.org/wiki/James_Grosjean
http://www.youtube.com/watch?v=WINDtlPXmmE
--- In vpFREE@yahoogroups.com, "Bob Bartop" <bobbartop@...> wrote:
>
> --- In vpFREE@yahoogroups.com, "nightoftheiguana2000" <nightoftheiguana2000@> wrote:
> >
> > Negative points. I've seen that before. A fun thing to do is to go to the club booth with your checkbook and ask to write them a check to cover the negative points so that you can keep playing. As they say, usually the expression you get is priceless. For even more fun demand to see their supervisor to get the situation straightened out. Also get your host involved.
> >
>
>
> lol That's cruel. But funny!
>
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