[vpFREE] Follow up on Bellagio buffet -- XVP

 

I had mentioned our disappointing experience with the Bellagio buffet in a previous email. My wife wrote to Bellagio and 90 minutes later, she got a call from the Assistant General Manager. He apologized for the experience, and offered up a buffet for 2 for any time when we come back. He emphasized that the complaints we had will be forwarded to the appropriate departments and that he will make things right for us. We gave him our name and contact info and said we won't be back until probably January or March and he gave us the name of the General Manager in case he isn't around that day. 


This is what good companies do. They take customer complaints seriously, address the concerns and offer up something in return. 

I hope Bellagio gets back to its previous level of service and food quality. I guess I will find out in January or March.

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Posted by: greeklandjohnny@aol.com
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