Just a heads-uo to everyone out there who plays at Stations properties:
Back in May, a friend of mine was dealt some royal cards at a bartop machine at Red Rock. She held them, but as she pressed down on the deal/draw button, one of the buttons for a held card popped and un-held one of the royal cards. The first cards out on the draw would have completed the royal.
Red Rock refused to pay her for the royal. (They were extremely rude to her about it, too. She was actually more upset over the way she was treated than she was over non-payment of the royal.) She notified the Gaming Control Board of a dispute and filed a complaint.
She received no mailers from either Stations or the Palms for June or July. When she inquired, she was told she was no longer eligible for promotions.
She was a regular high-limit player, mostly playing 99% games (8/5 Bonus and 15/9/4/4 Deuces), and prior to this was receiving Stations mailers with over $1000 free play each month plus Palms mailers with several hundred dollars free play per month.
To add insult to injury, Gaming ruled against her. (Do they EVER rule in favor of a player?) They said the buttons were tested by the casino afterwards and worked. (Of course they worked AFTER the button popped loose!) She was told she could request a hearing but chose not to because she has no confidence in Gaming anymore. Can't blame her for that.
I personally was so disgusted with the way she was treated that I have discontinued all play at Stations properties. I just don't have the stomach to do business with an organization that would do something as sleazy as what Stations did to her.
If you play at Stations properties, just be aware that you shouldn't expect to be paid if a card is un-held for a jackpot hand, even if not due to your own negligence, and that filing a complaint is likely to do more harm than good. Or you could be like me and just play elsewhere...
Posted by: rickdrickd2002@yahoo.com
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