I thought I'd add a few things here:
- When the incident occurred, my friend was told that slot personnel could pay her if the amount in question was under $500, but any amount over $500 required management approval.
- The Red Rock slot shift manager who made the initial "no pay" decision was Frankie Aragonez, who I understand had a fairly player-hostile reputation when he worked at the Suncoast. Having said that, I believe this is a Station policy rather than Mr. Aragonez's personal decision. This is because she was no-mailed even in the second month after the incident despite her host presumably going to her defense and because she was also no-mailed at the Palms. I doubt seriously that Mr. Aragonez is making decisions for the Palms.
- Her free play wasn't free. It was presumably given to her because she had put in a lot of play on negative games in the past and was expected to do so in the future. Did she have an advantage play after factoring in the mail? I don't know. I don't know how much coin-in she had, her error rate, etc. But if she had an advantage, it wasn't much of one, and if not, the casino may very well have done her a favor by cutting her mail off.
- Slowing down play, carefully verifying holds, wouldn't have helped here. According to her she did verify that the correct cards were held. One of the buttons popped loose when she pressed the Deal/Draw button.
- Surveillance video would only help if the camera was pointed at the machine. Casinos are usually interested primarily in theft (mostly by employees) and cheating at table games, not machine malfunctions. I suspect the cameras at the bar were pointed at the cash register, not at the machine. While a request for video is reasonable in a case like this, I wouldn't be surprised at all if the casino had none.
My friend's personal situation is that she is a wealthy older woman. The $8000 is not going to change her life in any way. Why spend time, effort, and emotional energy pursuing something that is meaningless to her when she hasn't got all that many years left, when she can just walk away from the whole thing? She actually got on an airplane to go visit her grandchildren and will miss the deadline to ask for a hearing. I think for her situation that was the right decision. But I still think this discussion has been worthwhile because it may help others in a similar situation.
I still think Stations made a really dumb business decision here. I talked to my friend on the phone yesterday and suggested she could recover her money by buying RRR puts! She got a good laugh out of that. I don't think she will be buying any RRR puts. But I'm wondering if maybe I should!
Posted by: rickdrickd2002@yahoo.com
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