I appreciate all the feedback and constructive suggestions in this thread and will certainly pass them along to her. I will say, however, that she seems quite disinterested in pursuing this further. She is a multimillionaire and the amount in question is "only" $8K. For her I guess that is slumming it! As I said, she was more upset over the way she was treated than she was over the loss of the money. She actually told me that if they had said "we're sorry, ma'am, but casino policy doesn't allow us to pay this", she would have been fine with it. (*I* sure wouldn't have been fine with it, but I'm not a multimillionaire!) She was mostly upset over how rude and hostile they were to her.
I think her most likely course of action at this point is to take her play to Bellagio and the Wynn, where she already plays, and just forget about Red Rock. Why play where you are treated poorly when you can go where you are treated well?
I started this thread mostly to give others a heads-up. When I moved here approximately 15 years ago, Stations was a first-class operation. I remember it being one of the 100 best employers in the U.S. Both players and employees seemed happy. I would never have expected this sort of thing from them. But times have changed and so has Stations.
I suppose it's their right to provide bad customer service to the players and make short-sighted business decisions if they want. It's their business. But it's also the right of the players to play elsewhere if they choose. I posted this so everyone on this group can make an informed choice.
Thank you again and good luck to all,
- Rick D
Posted by: King Fish <vpkingfish@gmail.com>
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