I think both of you are missing the point about customer service. I work in the customer service field in management with face to face interaction with the public everyday.
Companies are constantly looking for ways to cut expenses and unfortunately payroll is an easy alternative. With the advent of TITO machines, the need for CSR's on the floor has been greatly diminished. I guess we all forgot the good old days of waiting for a hopper fill or fixing a hopper jam. How about the change person with the little cart? Looking for buckets or racks for coins? These all went away with the TITO system. Personally I enjoy the visceral feel of filling the bucket and the racks of dollar tokens. It was dirty yes, but more involved.
What was said about waiting for a "hopper jam" now a days is just progress. Just like waiting for the same thing but with coins before. One thing I like about TITO is when you get a jackpot of $1000 on quarters and anything over $400 on dollars that you didn't have to wait for a handpay. I guess we all liked to wait for that.
In the overall picture, yes, maybe Sam's Town needs to relook at what made them famous and adjust the amount of floor coverage. But, think of it this way. If the trend is to eliminate full pay machines that players play on exclusively and put more staff on the floor, then what do you think what type of machine will be replaced first to counteract this? Do you honestly think they will add more full pay machines or will they just continue the trend of adding more penny games or lower % video poker?
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Posted by: gimmeaquad@yahoo.com
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