Frank,
I told them they were the only casino reducing the levels of the player club. That they don't reward players based on play and that an Elite card wasn't worth the plastic it was printed on. Before I cut down my play I probably had 20X the play required for Elite and received no benefits. That they operated the property like a hotel not a casino. The key to a good casino is for you to feel good even if you loose and they nickel and dime you at every point and try to turn every area of the casino into a profit center. They said there are positive changes coming but no details or promises. I told them I hate hot seat promos, $20 -$25 for valet is outrageous. They didn't know about the hotel sweeping points and the issue with the food court not accepting points in due to the fact that the HR does not own the food court and there is a legal dispute going on. I will play a bit more now that I have X.
Joel
Posted by: joel0457 <joel0457@yahoo.com>
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