The benefits for the Palms MVP and Hall of Famer levels seem to be identical on the "Club Palms" page:
The corresponding Stations levels of President and Chairman have more clear differences.
After showing a Stations President card, I was given an MVP card as shown in the chart for the promotion, but I was then told that I wasn't actually entitled to all of the benefits of an MVP card.
No preferred parking, no tokens for the car wash, and as for the "pool pass", I was told that "once a month" I could come by and they would look at my play and comp me for a one-time use of the pool! (And no, he wouldn't put that in writing, which made it a worthless verbal promise.)
When I asked why I wasn't getting what their promotion seemed to be offering, he said, "You don't get all that with the matching card deal".
So, the Palms is giving out a matching MVP card that isn't actually an MVP card.
If the point of this promotion is to win over customers from other properties, wouldn't the Palms want to show that the benefits of playing at the equivalent level at their property are as good as or even better than where I am currently playing?
They did manage two free buffet passes and $25 of free play (which worked on their FPDW machines), so it was worth heading over there for that much, but otherwise this promotion did nothing to win me over as a regular customer from Stations.
And even if this promotion had fully lived up to its name, the FP machines at the Palms are still disabled from giving out any points, so even if I could live with the occasional shooting and flying beer bottles, I would still not be a regular at the Palms.
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Posted by: davidcharlesvasquez@yahoo.com
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