I had the same thing happen to me at the end of last year. I had been hammering pretty heavy on a Video Blackjack machine and thought that I had got no mailed (machine has since been downgraded). Decided there was no harm in emailing my host and playing innocent and sure enough it was a problem with my mailing account! At the time I wasn't sure if this was the real reason.
He switched the code for me and 2 months later the mailed offers started up again. He also added free play into my account based on my "normal" offers.
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