There have been a lot of negative comments about Hilton and I'd like to make a positive one from recent experience.
My wife and I travel extensively. Our hotels of choice are Holiday Inn Express and Hilton chains (mostly Homewood Suites and Hampton Inn). Both of these chains serve a free breakfast but the Hilton ones are better. Homewood suites even serves real plates and silver ware instead of plastic. Homewood suites even serves a dinner Monday – Thursday.
From time to time we have had room problems on both chains. I always send in our comments (positive and negative) through their web pages. Holiday Inn Express replies with canned responses that show they have not read my note. After several back and forths, they usually respond and say they have sent my comments to the hotel manager. I almost never hear from the manager. With Hilton I get a real reply rather quickly and in several cases, they have reversed the charges based on my comments under the terms of their guarantee. In no case have I ever asked for a refund.
I don't know how they behaved 25 years ago, but in recent years, Hilton Is far superior to Holiday Inn and a few others we stay in from time to time (Best Western, La Quinta, Comfort Inn, Days Inn).
Barry
From: Richard Gordon
Sent: Sunday, December 01, 2013 11:05 PM
Subject: Re: [vpFREE] RE: Re Bob Dancers recent column about hotel stays (breakfast)
I was Hilton Gold and was booked for 3 comp nights at the Fontainebleau Miami . The room was about 1/4 mile walk (or so it seemed) from registration, and was so small it was not acceptable at a $10 a night motel. There was not even a shelf in the bathroom; we had to place our toiletries on the rim of the bathtub. Upon complaining, we were told there was not another room available. We checked out the next morning and were billed a substantial amount for Spa usage, which had not occurred. It was a Hell of a fight to get a very nasty clerk to reverse the charge.
I wrote a letter describing my experience to whichever Hilton (Barron or Conrad) was currently in charge, from whom I received no response, but who forwarded my letter to the GM of The Fontainebleau, who thanked me for my visit and hoped to see me back soon
That was more than 25 years ago, and except for tournaments in Las Vegas, haven't visited a Hilton since
On Sun, Dec 1, 2013 at 4:53 PM, Randy <randyc@alumni.ucla.edu> wrote:
Could have fooled me. 14years ago I had enough points for a two week stay anywhere in the world. Didn't stay with them for a year and they wiped out all my points. I wasn't even aware of the requirement back then. They told me I was SOL. Nothing they could do. I even wrote to a couple of executives and got no response. I haven't stayed at a hilton owned property since.
Sent from my iPadI've found that Hilton is one of the best hotel companies to deal with for customer service especially as a Hilton Honors member, let us know if you do get a refund.
__._,_.___
| Reply via web post | Reply to sender | Reply to group | Start a New Topic | Messages in this topic (8) |
.
__,_._,___
