"Customer service representative" and "desk clerk" used in your msg.
Boothling t'is more accurate. Glad you got it squared away. Lo mein is much better than cole slaw.
--- In vpFREE@yahoogroups.com, "blitzace255" <BLITZace255@...> wrote:
>
> Last weekend I visited Resorts in Atlantic City via a Martz bus trip offer for $35 in free play following $45 spent for a bus ticket. I hoped to have a free trip following promotions including one at Resorts I would later be informed of - according to a desk clerk the promotion, only for new slot club members was 'buy any food item in a casino restaurant, return the receipt, and get $20 in free play.' I asked for clarification: Any food item? Any casino restaurant? The rep said yes and I was on my way.
>
> I purchased a $4 vegetable lo mein order at an Asian restaurant [one of the cheapest items I found save 3.99 cole slaw elsewhere] (Eastwinds if I recall correctly) and returned my receipt. The customer service representative told me that my receipt could not be honored. I asked for an explanation and received none besides a repeat of 'this can't be honored.' I protested, informing her that I was told any food item purchase with receipt would give me $20 in slot play. Here was the receipt and I was being denied my $20 in play. The rep then called a manager who came minutes later and informed me that she will honor my request for $20 although this normally is not done (???).
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> Later, I found that the promotion limited food purchases, but was given incorrect information by the customer service representative(s). What a mess. I suppose next time I will ask for paper confirmation of promotions since the desk clerks don't know what they are talking about.
>
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