It is my understanding that most of the players' clubs have "fine print" much like the airlines frequent flier clubs, allowing them to change anything at any time without regard to the negative repercussions on the card-holder -- and including discontinuing the program.
If there's actual direct cash-back value in the accumulated points, they probably are still obliged to pay (up to a designated point in time), I'd guess -- but I could be wrong. Other (indirect) value to the player, regardless of its value and how it is offered, is likely subject to change and cancellation.
Obviously, if they're concerned about "good will", they will make changes with some advance warning, but they don't have to do so unless their "fine print" says so.
I would assume that if the "fine print" doesn't provide the casino with an "out" for whatever they want to do, one might have a beef with the applicable regulatory agency - but since they seem to have more lawyers than brains, I would also assume that there's little likelihood of holes in the "contract". If they have in fact violated their own conditions, not only the gaming commission, but the civil courts as well, might be a vehicle for getting the wrong corrected.
Of course, if one is really a valuable player to the casino and has a friendly host or other relationship, one might be able to complain in a well-designed manner and negotiate something out of the deal, regardless of what their real obligations are. But I'd expect that, if they've already screwed players, they aren't likely to be looking for "good will" in the aftermath of their action.
--BG
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9. Casino oversight and the player's club?
> Posted by: "armchairpresident" smellypuppy@hotmail.com
> armchairpresident
> Date: Sun Mar 10, 2013 7:57 pm ((PDT))
>
> Are player's club benefits regulated by gaming control or
> the attorney general's office or anyone?
>
> It seems with how integral they are to casinos and
> especially as comps are more and more having a cash value
> (eg, sales taxation) that players should not get
> differential points for playing the same game, or
> reduced/eliminated benefits that are associated with a card
> level.
>
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