John wrote:
>
> I'm posting this because of the earlier Stations thread and I am a VP player...
> Comps at Stations are a joke...
> Now we go to Vegas 10 times a year - for 20 years - playing at CET (both of us are Diamond), Boyd primarily and never have we had to pay for a room or a meal..
> but the two times we've played a GVR they screw us with the bill at checkout. It's small money but still....
> So we are done with them and lesson learned...
> Screw us once shame on you - screw us twice shame on us....
> We are done with them...
I'll offer up my take:
I empathize entirely ... you're decent players and no casino should risk loss of your business by niggling over comps. Yet, Stations shows an inclination to do just that without any compunction whatsoever.
But the telling statement is "it's small money".
------
I'll relate a similar story ... there's a CZR property that we dearly enjoy visiting, but has been schizophrenic in what they pick up and what they don't -- leaving the situation unpredictable visit to visit.
Late last year, they picked up some significant charges at checkout (having exhausted my comps). A couple weeks after the visit, I was credited with about $500 in a posted RC multiplier event from another property. A few days later, my RC balance dropped by over $200. I was mystified, and after investigation (nothing is clearly disclosed) discovered that an additional account deduction had been posted by the property of my earlier visit.
I talked myself blue in the face, over the course of 3 calls during a week's time, explaining to a property host why the charge was entirely inappropriate and seeking a satisfactory account reconciliation. There was no reasoning with her and the deduction stood.
My initial stance was that I had no interest in returning to a property that treated players in such a fashion. However, in time, reason prevailed. We love the property, they have occasional strong promotions, and so long as I made my peace with the fact that from time to time I might be shortchanged on the comp front, the truth was that I was fully satisfied with the bottom line proposition.
(As it was, the experience led me to book future trips through a CZR NCM host off property -- with an unintended favorable outcome that I come out stronger on the travel reimbursement side than when dealing directly with a property host.)
------
So, obviously what I'm suggesting is that when a cooler head prevails, you might consider adjusting your expectations of the property and deciding, based upon that, whether you want to return (rather than writing them off summarily). You may find that the adjusted picture is still desirable for an occasional visit, and that with lowered expectations, future visits are less prone to stress.
- H.
| Reply via web post | Reply to sender | Reply to group | Start a New Topic | Messages in this topic (2) |
