Just under a month ago, we had quite a 'conversation' on
vpFREE about some folks who found out about an
'unadvertised' comp at the Casino Spa.
I was waiting for more discussion on the topic before
I jumped in, but since none has been forthcoming...
I'll reopen the can of worms. Why not?
Background:
One person who 'discovered' they didn't get the same
treatment/comp as a few others was very unhappy
they didn't 'automatically' get this comp.
I and a lot of other people took it this person was far too
harsh about the situation, by a long shot.
Instead of being PLEASED about discovering another potential
perk/comp/bennie of his/her whale status, he/she was ANGRY
the comp didn't just automatically come without asking for it.
It wasn't even CONSIDERED these comps may be discretionary,
or may be available depending on how heavily the Member has hit
their over and above second 'ghost' comp account. (Or how much
their Host has hit their own personal guest comp budget.)
They could have politely ASKED any old host about how to
recieve this wonderful extra bonus.
I like to do it the same way as Bob Dancer advises.
I get a heck of a lot more by being nice.
Like the time I got in the shortest line at the airport.
I was going to Japan.
And two Korean businessmen were hassling the heck out of
the girl at the counter. They wanted her boss. And they
wanted her Boss' boss. And they argued up and down
and around and on and on. They were rude and mean.
They were insistent and demanded what they wanted.
They wanted a free upgrade to Business Class.
It was a half an hour or so.
I didn't care because I was totally early anyway.
And I was tired and didn't want to get in another
line and walk the whole distance.
So I waited.
I got to the counter and the girl was super apologetic.
I told her I noticed what was happening and it wasn't
her fault, and I really didn't mind anyway.
She wanted to know why I didn't change lines and
I told her.
She asked if I had any requests.
I said as long as she could book me, I'd be happy.
She called her boss over and pointed to the screen.
I could only understand a little of their Japanese.
Surprise! They upgraded me to Business
Class and gave me some drink coupons.
I guess I could have yelled at them for making me wait.
I want to give Hosts an opportunity to feel like they
are rewarded for treating me well, by my happiness
and continued patronage, instead of having to 'fix'
problems, and feeling happy to get it over.
Reward your host, your pit boss, your bellhop
and your host, for special treatment and it will
be noticed, appreciated and reciprocated.
I've been surprised how much leeway and influence
the maid, busboy and bellhop have, by the way.
Tipping the bellhop and valet $5+, and the desk
clerk and maid $20 on the way in, gets noticed,
gets comps and upgrades you don't even have
to ask for, as well as special friendly treatment.
So put that in your Ev pipe and smoke it!
How much Ev is it worth to have the Casino be
extra friendly and looking out for you personally?
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