Larry,
While not exactly the identical situation, I was charged for a non-cancellation of a reservation, and it was basically a "he said, she said" standoff, as I didn't have a cancellation number. Nor did I remember exactly the date & time so they could 'review the phone tapes', though I was 99% sure of the date. But I appealed to my long-standing relationship, and lack of any prior acts of 'bad faith'.
I would go the same route, in your case, since it would be hard to prove beyond a reasonable doubt that you weren't in LV, and there is the chance that your SO might have lost a card in July which someone might have put in a machine in August. If you're a good enough player that you're getting decent offers, they should be willing to give you the benefit of the doubt and make what has to be a minor correction to the system.
Good luck!
Tom
Certainly the game is rigged. Don't let that stop you; if you don't bet, you can't win. -Lazarus Long
In theory, there is no difference between theory and practice. But, in practice, there is. -Yogi Berra
There is no such thing as luck. There is only adequate or inadequate preparation to cope with a statistical universe. -Robert Heinlein
>________________________________
> From: "lfcmja@verizon.net" <lfcmja@verizon.net>
>To: vpFREE@yahoogroups.com
>Sent: Monday, June 4, 2012 11:23 AM
>Subject: [vpFREE] Advice Needed In dealing With Belaggio ..Computer Mistake
>
>
>
>After recently booking an upcoming Aug. trip to LV, I called Belaggio because I had received a decent summer offer while my SO who plays at the same level had received smaller offers during the year and no summer offer. A lady at VIP services said that she saw that my SO had put her card into a machine on Aug. 23 and recorded no play ! This was impossible as we had visited in July of last year and in August were in New York where we live. The girl at VIP told me to speak with a Peter Weiss today. He will be in at 10 AM LV time. Has this happened to anyone and do you have any advice on how to handle this ?
>
>Thanks,
>
>Larry Feldman
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