I would complain to the Casino Control Commission if Harrah's customer service is of no help, although that may not get you anywhere either.
--- In vpFREE@yahoogroups.com, coachvee@... wrote:
> The big news on that day, though, was our mystery multiplier. We were
> supposed to get either 3X, 6X or 12X but when Hedy swiped our cards after
> breakfast, the kiosk indicated that we both would be receiving 15X rewards
> credits that day. Eureka!
> So, we hankered down and began to play. After a couple of hours one of our
> casino buddies came over to us and said, "Did you hear about the foul-up?"
> We asked her what she was talking about and she explained that the kiosks
> had malfunctioned earlier and that the 15X was a "mistake." She told us we
> had to re-swipe our cards to see what we were really getting. We did and
> found that we were both getting the lower 3X multiplier. This was upsetting,
> as well as very misleading, to say the least.
> Some other friends of ours, who were guaranteed 11X points at Showboat and
> Bally's that day, had stayed at Harrah's since they thought they were
> getting 15X and had played for a few hours before we called them and told them
> the bad news. To say they were unhappy would be an understatement.
> We complained to the Total Rewards Desk but were given the same old story
> ... it was a computer glitch and they were sorry.
[vpFREE] Re: 2010 Review, Harrah's Foul-Up
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