Hi Gang:
There's good news on the Harrah's AC points-multiplier foul-up New Year's
Day.
We complained to special events/promotions this weekend when we went back
to Harrah's and the folks there told us that they had gotten a number of
complaints about what had happened.
They said that to be fair they were going to award 12X points (the highest
possible multiplier for that day) to all the people who had swiped early
in the morning and saw the 15X by mistake. They apologized for the
inconvenience and said the bonus points would be dropped into our account in a week
to 10 days. We thought this was a fair settlement to the dispute and made
us feel better about the way Harrah's sometimes handles its mistakes.
Regards,
CoachVee & Hedy
<So, we hankered down and began to play. After a couple of hours one of
our
casino buddies came over to us and said, "Did you hear about the
foul-up?"
We asked her what she was talking about and she explained that the kiosks
had malfunctioned earlier and that the 15X was a "mistake." She told us
we
had to re-swipe our cards to see what we were really getting. We did and
found that we were both getting the lower 3X multiplier. This was
upsetting,
as well as very misleading, to say the least.
Some other friends of ours, who were guaranteed 11X points at Showboat
and
Bally's that day, had stayed at Harrah's since they thought they were
getting 15X and had played for a few hours before we called them and told
them
the bad news. To say they were unhappy would be an understatement.
We complained to the Total Rewards Desk but were given the same old story
... it was a computer glitch and they were sorry.>
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